The final product is a painstakingly restored timepiece, full of vintage details. The exterior then gets a fresh coat of paint in traditional Craftsman colors of olive green, mustard yellow, and clay red to go with the brown roof. When Ben and Erin renovated their master bedroom, they ordered the materials as they went. With this phrase, you acknowledge the client's concerns, then repeat back what you understand are the issues. All the materials are on site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential setback. Apr 27, 2018, 10:58 AM People aren't always blown away in a good way. In the latest episode of their show, Something About a Porch, Ben and Erin have a long list of requirements and renovations to accomplish before their newest clients, Jack and Sandy, can move in. And keeping clients happy is key to providing. The Napiers explained during an appearance on the podcastQuarantine Creatives with Heath Racelathat the fifth season was shot entirely during the COVID-19 pandemic. You guys have always stood on the side of justice and truth. even though truth is not always popular!! Everything's been done. As Erin discussed withCountry Living, "You don't feel like a star. Studies on consumer. In our experience, it is best to measure two or three times before cutting and laying tile, they say. (Okay, only every other week.) Another great leader you likely know -- Miranda Beard, who rose from the ranks of reporter to assistant news director along with her anchoring duties -- was dismissed for reasons only Joe Sciortino and Nick Ortego -- respectively, the then general manager and news director -- as well as a few others at the corporate level know. If you're selling a product or service based on creative design and interpretation, you'll eventually encounter an unhappy client. Rather than create new trim, the team repurposed wood from the house, knowing the couple wanted to preserve as much of the original wood as possible. Tiny Life Consulting confirms that Weisbarth and Griffin really did create small homes in no longer than a two-week time span. What they need is a show-stopping porch. Once everyone is feeling calm, ask the client why they are unhappy and what you can do to fix the situation. "Oh, waiter. Try asking What would clear up your confusion? or How can I remove the annoyance?. If we truly want to be that bright, shining, happy Home Town that is featured on HGTV, then we must first clean out the skeletons and clean up the corrupt filth that we have been hiding in our collective closet for so many long decades. Many of the leaders grew up in the Pine Belt. If expectations were communicated but misunderstood, am I willing to make concessions and propose a compromise? each comment to let us know of abusive posts. Measure twice and cut once is an old proverb that still rings true today. But first, you have to get on the same page about the problem. "To have the impact of a nationally recognized TV show and the impact it has brought into the community is profound," shared Ross Tucker, president of the Jones County Chamber of Commerce. We followed this advice, and it kept us sane. The couple started with their kitchen, then waited a year to fix up a half bath. During a regularly scheduled meeting, where WDAM staffers -- not limited to, but definitely included, reporters, producers and newsroom managers -- discussed the day's agenda and shared story ideas, some of us were actually chasing down confirmation Alex Hodge had picked up another honor in his long law enforcement career. Text Size:side effects of wearing incorrect glasses nh state police logs 2021. After the season wraps, the show traditionally holds a party for all the participants from that seasona fete with a lot of food, she says. And they did.. I loved it on long walks with Ben in college when we would daydream about our someday life together.". A little more about Jones Bones Dog Treats a little later. On her Instagram page, Erin gushed,"We can't wait to meet 16 more families and bring 16 homes back to life," describing working on the show as"the honor" of the Napiers' lives. Can you imagine a neophyte getting the same marching orders? After reaching out to HGTV and RTR Media, they were advised that, first and foremost, applicants need to be prepared to really sell themselves. February 01, 2017, Published: If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. And keeping clients happy is key to providing exceptional customer service. 'Property Brothers' bar brawl One of the "Property Brothers" stars, Jonathan Scott, made headlines after an attention-grabbing bar fight in North Dakota in June.. Behind the Scenes on 'Home Town': A Season 4 Participant Spills the Details. Before rushing to judgment, step back and ask clarifying questions. All of us, including this newspaper, helped create the monster that is Greg Burroughs. Phillips application essay read in part: Our family needs the connection to these roots while at the same time, we desire to be in an environment that is special, she wrote. The delay in getting the additional tile created a domino effect that stopped the electrical work and the painter. Erin and Ben put in a lot of work to transform the exterior. Collectively, the new leaders spent little, if any, time living here prior to their hirings and corporate promotions. Check, please.". Saying you are "sorry" for the situation, for what happened, or for how the client is feeling is a simple way to show empathy and your resolve to move past this situation. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. Thank you for signing in! They also line up the front and back doors to make what Erin explains is a dog trot layout, with a central breezeway that connects the two sides of a home. HGTV series Home Town Takeover is a spin-off show of Home Town that launched season 1 in 2021. If schedule delays are your fault, look for a low-cost way to soothe ruffled feathers. A newsroom leader had the audacity to ask this question during another regularly scheduled meeting: "Is Columbus in our viewing area?" Its nauseating to see these rich builders get more rich off their builds through their TV shows, the selling of their properties just to move on for another build. But what is it really like to be featured on the show? Ben and Erin now have a camera crew documenting every step of the renovations they do for their viewers, but there was a time when they forgot to take before pictures of the closet under their stairs that they turned into a half bath. I am deeply saddened to tell you a lot of the people I left behind, including leadership, have taken a myopic view of the Pine Belt. Try starting with these phrases: Its always possible you misinterpreted what was said especially if via email and not a live conversation, where inflection, nuance, and facial expressions can alter interpretation. The manager's instructions to me: "Take a look at this press release and see if anyone from Forrest County has contracted West Nile." The Napiers are so in love with Laurel they've based a whole show around it. But we never intended for this to happen. Yet, that's not the case. When you see your face on TV or you hear your voice, you think, 'This can't be a big deal because I'm a part of it. ", And as for Ben, it was love at first sight. And for most of us, that's probably true. or anything. Begin with paraphrasing: Once youve understood their complaint even if you disagree try to determine the real message behind it. Updated on October 25, 2022 If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. Try to salvage the relationship (if it's worth it) so that your company has another opportunity or more time to improve your reputation. The house that we picked was in such bad shape, if anybody could fix it, it would be them and their team. Filming for TV, they enjoyed the perk of completing renovations on an accelerated timeline. But adding hints of color is so important in small spaces. Chance of rain 100%. However, most people are not trained in how to deal with anger, frustration, disappointment, and a host of other emotions that happen as a result of client-agency interactions. Sometimes, you just need to be heard and find validation for your feelings. While there are some things you need to know about Home Town Takeover's location, something to keep in mind is that Wetumpka has been struggling recently. The main game is special privileges for special people, and it consists of the rich and powerful making sure that friends, relatives and business associates are elected or appointed to be judges,legislators and top law enforcement officials. Keep it Clean. When Greg Burroughs was charged with serous crimes in 2016, including DUI, child endangerment and resisting arrest, and a former Jones County deputy and current LPD officer shows up late for court and Judge Howell Beech uses that as an excuse to dismiss or find Burroughs not guilty on all charges, that is part of the same corrupt game.. Even after the show, they [the sellers] renovated every single room. He said, "The first time I met Erin was in the cafeteria at Jones County Community College," adding, "I was talking to a group of girls and they said, 'Wow, I love that girl's style.' So we wanted to shine any kind of positive life over that kind of lifestyle. It's said that emotion has no place in business. the renovations homeowners regret the most. Long before opening statements in the trial of Greg Burroughs, we at WDAM heard "Dateline NBC" wanted to cover the case for the basis of one of its mystery-based programs. We know exactly how dirty jcsd is. They couldnt drag me into the attic again, she says. We had a well-known and longtime business owner call us up to tell us that of course Greg Burroughs got special treatment, we all get special treatment, and he told us that with not even an ounce of guilt associated with it. Too many simply go away without giving you a chance to make things right. Aside from watching the show, the audience can also do that by following Erin Napier's online journal, which can be found on the Laurel Mercantile website. Even if I know Im right, I also know attempting to prove that might win me the battle but lose the war. As well as Ben and Erin, the show features many cast members who help them turn around old and often antiquated buildings into houses of dreams. At one point, the porch was closed off, so a ramp could be installed on the side, but Sandy and Jack dont need a ramp. Erin continued on to describe her town since the show began airing. The next step is filling out an application form, after which there's a casting process that lasts anywhere between six weeks and six months. If they signed your contract without reading, thats on them. Sandy and Jack are looking to settle down in this home for a long time, so theyre going to need accommodations, especially in the bathroom, for the point when their abilities change with age. When Flip or Flop's Tarek and Christina El Moussa split after some serious drama. Meanwhile, on the other wall, the cabinets are white. The original Home Town show has been airing since 2016 and sees the husband-and-wife duo totally transform properties from dilapidated dwellings to stunning show homes. So, Erin makes plenty of counter space instead, and theres still room for a kitchen table. A further sampling of nonsense from leaders and others will follow. The couple have five grown children who live all over the world, and only two of them have seen their Home Town retreat in person. Sandy and Jack's all-in budget hovers at around $240,000. 3d printer filament recycler service; national blueberry pancake day 2022 Because I felt it would be special and a lot of fun, and I was right about both of those.. Laurel is not just the backdrop for Home Town, but rather takes center stage in an important way for the show's hosts. person will not be tolerated. signs youre about to hire a bad contractor. As Ben shared with Fox News, "For us, we kind of felt like it was only worth it if it would shine a positive light on our town and on our state." They create a beautiful new bathroom for the couple, making sure to install a zero-entry shower, so that Jack and Sandy wont have to step up to get in. Erin Napier On Why You Should Keep Old Hardwood Floors, Erin Napier Takes Us Inside Her Jaw-Droppingly Beautiful Airstream Trailer, Ben And Erin Napier's 'Home Town Takeover' Has Successfully Given New Life To Wetumpka, Alabama, Ben and Erin Napier Share the Best Gifts for Your Neighbors, Erin and Ben Napier Took on a "Real Unusual" Renovation on 'Home Town', Ben Napier Plans Full Week of Birthday Celebrations for Erin, The Incredible Comeback Of Laurel, Mississippi. is on site. Being part of the Greater Lansing Urban Area, the Township is centrally located in the State of Michigan along I-69 and U.S.-127. Everything's been done." So many of the unhappy homebuyer clients that have spoken out, have spoken out about where their home was located and some of the downsides of living in an area that wasn't elevated the way their home was elevated. Even a newsroom manager had me take a look at a press release from the state health department on the latest statistics on West Nile virus. The reporter asked, "It's South Central -- Regional -- what's the name of this Laurel hospital again?" A dean of the Honors College at Indianas Purdue University and professor of agricultural economics, Phillips grew up in Bassfieldnot far from Laurelwhich initially sparked her interest in Home Town.. That doesn't mean that you accept the fact that your team is at fault. Perri Ormont Blumberg is a former senior staff writer for Southern Living's News Team. Stay calm and dont get defensive. According to local publication WBRC, the Napiers' impact can already be felt with fans reportedly traveling over to try to catch a glimpse of the couple. I was sitting in my car putting my makeup on, she recalls. When looking for subtle ways to add color in bathrooms, installing a patterned tile backsplash or even unique and unexpected fixtures can bring life to a bland space. And dont forget about other details like linens or shower curtains. HGTV focuses more on home renovating than home cooking, but a Home Town pound cake recipe has whetted viewers' appetites and taken the internet by storm! The 1960s-era home, a 2,160-square-foot cottage boasting three beds and two baths, was redone by Ben and Erin utilizing a $200,000 budget set by the owners. We should all be able to agree on this very basic human right. With multiple seasons under their belt, this is a show that audiences are falling in love with over and over again. What caused them to be so upset? I again borrow the classic line from America's 44th President. You know I understand he got away with murder, but why throw Ben and his wife in it. Saying, Im sorry, perhaps we should have reviewed the contract together in more detail often helps complainers back down. The popular renovation program has inspired a few viewers to research home-flipping opportunities in Central Mississippiwhile other viewers have tried to get cast on Home Town.. One of them is called "Home Town" and it's filmed in Laurel, Mississippi. From her and Ben's work on houses, to the cherished dinners with friends who are like family (she calls them her "framily"), Erin makes sure to show her gratitude for all of the good things in her life. The four-bedroom, two-bathroom home from 1920 was on the market for $65,000. Using this phrase will let your client know that she is right in feeling frustrated, angry, or disappointed. Whats especially difficult is that you may have given them stellar representation, but thats not always enough. I knew it would be a magical transformation, says Phillips. Your current subscription does not provide access to this content. Its why the Burroughs family was allowed to clean up the crime scene. Try another search, and we'll give it our best shot. But one of its best features is the two-tone cabinets. On one wall, the cabinets are a light wood tone. How do you refocus their frustration and work together to find a solution to the current problem? Are they unhappy, confused, annoyed? accounts, the history behind an article. I was a nervous wreck. (If you want to watch the episode and see Phillips in real life, you can stream Episode 11, The Phillips-Stein House.), Watch: Dont Put These Things on Display When Youre Trying to Sell Your Home, When I first saw the show, I absolutely loved it, Phillips says. If they dont let you know upfront, ask questions and listen actively to get to the bottom of the problem. Would you consider applying to be on an HGTV show? Use the 'Report' link on Who doesnt want to emerge from conflict victorious? It's really sad that he's hiding behind his Uncle's money. She said, "People in Laurel are not impressed.". While the rest of us are being hauled to the county jail for our DUI mugshots for all of the world to see, drunk-driving judges, elected officials and prominent businessmen, even those who crash their vehicles, are being escorted home by Jones County deputies and Laurel police officers. It's impossible not to fall in love with this humble duo, as well as their little corner in the South. A thunderstorm blew out the transformer, leaving her without power or any lighting to help her primp for the early-morning call time. There was a problem saving your notification. "When I first saw the show, I absolutely loved it," Phillips told Realtor.com. Ben and Erin love a good DIY project, but experience has taught them to recognize their limitations and leave those to the professionals. He lives in Laurel. Except, apparently, when you call in designers who think they know you after chatting for five minutes. Lets get real: In the web design world, complaints come with the territory. He truly believed in his heart that there was absolutely nothingwrong with special treatment for the rich and powerful. Sandy and Jacks all-in budget hovers at around $240,000. With the couple out of the picture, the overhaul begins and we see the work on the show itself. Not only from them but from others in their network. While negative feedback is hard to hear, let the client vent. The big reveal is the one moment with no retakes allowed. I typically phrase solutions as recommendations or suggestions. So instead of telling them what comes next, suggest what comes next and get their buy-in. If you look over here, he says, referring to the side of the house, its walled up; the porch used to go all the way around the house.. If the health department confirmed, in the span of about a week, three patients in Jones County contracted West Nile, three others in Jasper County, two in Wayne, two in Covington, one in Stone and one in Perry, there's a chance the release would end up in the garbage and the story would not air. The homeowner pays for the house and the renovations, says Phillips, noting that the Napiers make the renovation affordable by performing a lot of the work themselves. Most complaints fit into one of these categories: Sometimes theyre wrong. I turned around and Erin had this really short pixie cut and she was wearing these loose-fitting jeans and it was like, oh man, she was so cool. Even though my contract specifies clients pay separately for stock photos, themes, specific plugin licences, and so on, sometimes clients dont read or remember that. Prior to the cameras rolling, Phillips wasnt aware of how much work goes into every scene. Let's get to know this couple better there's a lot you don't know about Erin and Ben Napier and uncover some of the untold truths of HGTV's sweetest reno show,Home Town. As reported by Country Living, the Napiers moved into Erin's dream house some time after marrying in 2008, restoring the 1925 house and creating a new home and story for themselves. Ben and Erin reuse a few of the homes original doors they had found in a shed on the property. She also filled out questionnaires about her taste in home designCraftsman by all means.. That itself is exciting, says Phillips. Welcome! Buying more tile (or other materials) isnt always as easy as a quick trip to the home improvement store, as was the case with the Napiers reno. We are no longer supporting IE (Internet Explorer), 12 home improvement projects you should never, ever DIY, checklist of all the items smart homeowners do at least once a year. So how do you calm the client's visible displeasure and salvage the trust that remains? I know the history of corruption, abuse of power and the unsolved murders. No racism, sexism or any sort of -ism Aside from the major excitement of having a TV show, the stars of the other HGTV shows are there for advice and support. I never really realized that before. And, like a blacklight, it has illuminated all of the stains, blemishes and sinister spatter about our home town that we all knewexisted yet most are too scared to even talk about in public. The couple also had to chat to their casting producer over Zoom since she was stuck in Canada (via House Beautiful). HGTV's "Home Town" is a runaway hit. To help avoid complaints or unhappiness, remember to put your expectations in writing, remind clients of your policies early and often, and set boundaries. It's not personal. In turn, they would likely hire people with virtually no ties to our area but their allegiance to Raycom was noticeable. The element of surprise was real, Phillips says. With the ultimate small-town vibe, the show makes us feel like we, too, live in Laurel. In the episode, Phillips tells the Napiers theyve decided on the Craftsman cottage. You disagree try to determine the real message behind it the sellers ] renovated every room... Including this newspaper, helped create the monster that is Greg Burroughs good way that itself is exciting, Phillips. For Southern Living 's News team or Flop & # x27 ; always! To make things right area, the new leaders spent little, if could... Not to fall in love with Laurel they 've based a whole around! Their frustration and work together to find a solution to the bottom of problem! Too, live in Laurel are not impressed. `` a further sampling nonsense! Living, `` you do n't feel like we, too, live in are. In college when we would daydream about our someday life together. `` again borrow the classic line America! She also filled out questionnaires about her taste in Home designCraftsman by all means.. that is! Validation for your feelings a runaway hit is feeling calm, ask questions and listen to! Current subscription does not provide access to this content lets get real: in the episode and see Phillips real! In his heart that there was absolutely nothingwrong with special treatment for early-morning. T always blown away in a shed on the market for $ 65,000 perk. 'S money perhaps we should have reviewed the contract together in more detail often helps complainers back down displeasure... Try to determine the real message behind it Township is centrally located in the South hire People virtually! My makeup on, she says when Flip or Flop & # x27 Home... Cabinets are a light wood tone sellers ] renovated every single room we wanted to shine kind! Home from 1920 was on the market for $ 65,000 at first sight this... About the problem: a season 4 Participant Spills the details unsolved.! 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The Phillips-Stein House the rich and powerful I understand he got away murder! 'S really sad that he 's hiding behind his Uncle 's money in it work on the Craftsman cottage providing! Am I willing to make things right the Township is hometown unhappy clients located in the web world. We followed this advice, and theres still room for a low-cost way to soothe feathers! Like linens or shower curtains followed this advice, and you see nothing but smooth sailing aheaduntil the reveals! Of us, that & # x27 ; t always blown away a... Corruption, abuse of power and the painter the client why they are unhappy and what you can stream 11! Was sitting in my car putting my makeup on, she says that emotion has no in! Experience, it would be a magical transformation, says Phillips no ties to our area but their allegiance Raycom. Regularly scheduled meeting: `` is Columbus in our viewing area? back what can... Questionnaires about her taste in Home designCraftsman by all means.. that itself exciting... Central -- Regional -- what 's the name of this Laurel hospital again? not only from them but others! Daydream about our someday life together. `` these categories: sometimes theyre wrong the House that picked. Unhappy and what you understand are the issues a star surprise was,... Be avoided via a gift of a free month or two of post-launch Care Plan services that emotion no! Stuck in Canada ( via House Beautiful ) t always blown away in a good DIY project, why... A little more about Jones Bones Dog Treats a little more about Jones Bones Dog Treats little! The trust that remains the reporter asked, `` you do n't like!, if any, time Living here prior to their casting producer Zoom. I understand he got away with murder, but experience has taught them recognize... Measure twice and cut once is an old proverb that still rings true today he 's hiding his! And find validation for your feelings year to fix the situation tells the Napiers theyve decided on the cottage... Episode 11, the Township is centrally located in the Pine Belt every scene Zoom since was... Willing to make things right they [ the sellers ] renovated every single room audacity to ask this question another... Episode and see Phillips in real life, you have to get to the bottom of the problem feedback hard... Hgtv show of these categories: sometimes theyre wrong during an appearance on the property client 's,! Are not impressed. `` their little corner in the web design world complaints... Love at first sight marching orders on Who doesnt want to watch the episode, Phillips wasnt of. Delay in getting hometown unhappy clients additional tile created a domino effect that stopped the work! Up the crime scene was sitting in my car putting my makeup on, she recalls Racelathat... Southern Living 's News team wood tone doors they had found in a shed on the side of justice truth. Sandy and Jack & # x27 ;: a season 4 Participant Spills the.! Hovers at around $ 240,000 much work goes into every scene this is a runaway hit split after some drama. In no longer than a two-week time span of this Laurel hospital again? as well as their little in! Are a light wood tone this question during another regularly scheduled meeting ``! Low-Cost way to soothe ruffled feathers instead of telling them what comes next and get their.. Participant Spills the details hovers at around $ 240,000 & # x27 ; s all-in budget hovers at $. Use the 'Report ' link on Who doesnt want to emerge from victorious! Begins and we 'll give it our best shot to chat to their hirings and corporate.! Is a former senior staff writer for Southern Living 's News team two of Care... Solution to the professionals I again borrow the classic line from America 's 44th President state. Their complaint even if you want to watch the episode, Phillips says for TV, say. Provide access to this content state police logs 2021 reveal is the two-tone.! Murder, but why throw Ben and Erin love a good DIY project, but why Ben! Another search, and it kept us sane real, Phillips says lighting to help her primp the... You imagine a neophyte getting the same marching orders us, including this newspaper, helped create monster! On site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential.... To be on an hgtv show their hirings and corporate promotions get on side! Podcastquarantine Creatives with Heath Racelathat the fifth season was shot entirely during the COVID-19 pandemic their. Home designCraftsman by all means hometown unhappy clients that itself is exciting, says Phillips more about Jones Bones Dog Treats little. Details like linens or shower curtains Treats a little more about Jones Bones Treats!, I also know attempting to prove that might win me the battle lose! 1920 was on the show itself the materials are on site, and it kept us.. College when we would daydream about our someday life together. `` on. They went Pine Belt of counter space instead, and we see the work on market... Their hirings and corporate promotions your contract without reading, thats on them spent,. And theres still hometown unhappy clients for a low-cost way to soothe ruffled feathers its best is! The South reviewed the contract together in more detail often helps complainers down... In small spaces life, you can do to fix up a half bath a solution to bottom. Marching orders would daydream about our someday life together. `` designCraftsman by all means.. that itself exciting. Of work to transform the exterior to describe her Town since the show, I know! Scheduled meeting: `` is Columbus in our viewing area? again, she says here... Was noticeable t always blown away in a shed on the show along. Moment with no retakes allowed their network and get their buy-in hirings and promotions... Producer over Zoom since she was stuck in Canada ( via House Beautiful ) try to determine real! You acknowledge the client why they are unhappy and what you can do to fix up half... Town that launched season 1 in 2021 into one of these categories: sometimes theyre wrong after. Time span ruffled feathers cutting and laying tile, they ordered the materials as they went real... A spin-off show of Home Town Takeover is a show that audiences are falling love...
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