tapi carpets refund policy

If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. | Read 1,141-1,160 Reviews out of 49,241 Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). Tapi carpet range. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. If you're happy you can place your order on the spot! These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Flattening will change the apparent colour of the carpet shading (shading) and may be permanent (pile reversal) and may appear to be random but this is not a fault. Editor, Marcus Herbert. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. - 8 weeks of storage from the point of order. Book a convenient appointment online. We can transform any carpet from our collection into a bespoke rug! In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. Carpetright's latest results revealed its profits . Senior Finance Manager. Take a look at our frequently asked questions on interest free credit or visit the interest free creditpage to find out more. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. This is not considered to be part of the fitting work unless this was specifically agreed in advance. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Answer a few questions and we'll recommend the best products for you. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. No Deposit. Prices range from around 4.99 per square metre to more than 69 per square metre. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Design a completely new look for your room that starts from the floor up. Book a convenient appointment online. Within this package we include the delivery of your order, the removal and replacement of a reasonable amount of emptied furniture and the removal and disposal of off-cuts. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. Oh no! Use our roll stock store finder to find the nearest Tapi store to buy roll stock. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Tapi order change/cancellation. Certain products have additional guarantees provided by us or the manufacturer. We're so pleased you were happy with the service provided! 90 day returns policy. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. 45 minutes. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. How long does it take from ordering to having my floor installed? Very thorough. If the line doesnt disappear after one month, please contact your nearest Tapi store. If you want to make changes to your order, please contact the store where your order was placed as soon as possible. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. There are two reasons why there might be a line running along the length of your new carpet. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. Our pledge is valid for 14 days after your order is confirmed. 45 minutes. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Acceptance of the use of Tapi Carpets & Floors Terms and Conditions. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. In addition, we provide a complementary vacuum. A subsequent visit should be requested when your flooring has been uplifted. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. Assist in the management of the store including sales targets and team motivation. Our . There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Do you have a free measuring and planning service? Feel-good wood. If you do not accept these Terms and Conditions you must immediately stop using the Website. Our experts will help you find your dream floor. Assistant Manager. Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values - Inspire, Reassure, and keep things Simple - all help us to deliver the Tapi Difference to our customers and continue to fuel our growth. No, 5m is the widest carpet we have available. Photos Products & Services Carpet Retail Shop Flooring Shop Carpet Fitter Flooring contractor Home improvement shop Wood floor installation service Posted 17 Jan 2023. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. We also do not have sufficient storage space in our back of house areas in our stores. See flooring in your home with our visualiser tool. Available 7-days a week. Here at Tapi, there are lots of ways to place an order for your new flooring. Soft, firm, grey, blue, brown or white, you name it, we do it! The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Many of our stores offer a selection of carpet roll stock that's ready to be cut to size and taken away the very same day. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. Any piece of carpet can be edged to your specific size and shape to create the perfect made to measure rug. We'd recommend a maximum of 2.5 tog on top of underfloor heating. Experience level Qualified accountant. If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. Check out what 52,362 people have written so far, and share your own experience. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Yes, we do! The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. Subject to status and affordability. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. Delivery of your flooring (without fitting) costs from 25. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. Our Office Address: Yes, we do! Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. Tapi Carpets & Floors Ltd. Available 7-days a week, some evenings. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. 100% of job seekers rate their interview experience at Tapi Carpets & Floors as positive. Yes, we offer a whipping service, which is the technical name for the action of edging an offcut or carpet, so that it can be made into a rug or mat. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. Approx. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Input your details into the refund policy generator below and . Our flooring expert will help you find your dream floor in the comfort of your home. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. Click on a basket to view added products or progress you order. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. Check out what 53,412 people have written so far, and share your own experience. This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. Discover flooring inspiration for every room in your home. Home. We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. Tapi Carpets & Floors Basildon. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. Free delivery on orders over 75. Use our Flooring Finder to create a perfect match. Book an online consultation with one of our team from the comfort of your sofa. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Your chosen samples will be on your doorstepin 2-3 working days. Approx. I want to order a sample of flooring that I saw in a store but I can't find it on online? Everyone was so helpful when measuring up and ordering new carpet. Exact arrival and completion times cannot be guaranteed due to the nature of the work. Our quote arrived later that day via an email priced at 1840.98. Click on a basket to view added products or progress you order. Please confirm you would like to subscribe to our newsletter? Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. 40 minutes. Please confirm you would like to subscribe to our newsletter. Book a convenient appointment online. Save . From time to time we may sell our products subject to a promotional offer. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. Date of experience: 10 January 2023. It's easy to use and will help you visualise a wide range of options, making flooring decisions even simpler. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Voice your opinion today and hear what 53,412 customers have already said. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. Salary Competitive. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. TAPI Gothenburg Mouse Twist Carpet Offcut. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. Re-using existing underlay may result in abnormal flattening of the pile. A service may be available on products within the Highland and Island areas but a surcharge will apply. If you will not be present at the time of the delivery, please ensure the person accepting the goods on your behalf is aware of this requirement. This will help us prevent delays and costs for aborted deliveries. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. Please confirm you would like to subscribe to our newsletter? 90 minutes. The 50 will then be deducted from your invoice value when you place the order with us. Do you agree with Tapi Carpets & Floors's TrustScore? The aim of our delivery and care package is to make your installation as smooth as possible. These 14x14cm samples should arrive within 3 working days. Rest assured, we put your safety first. Our care guide can help you rectify most household stains - you can download it here. Job in London - England - UK , BR6 0JU. *Restrictions apply. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. Please confirm you would like to subscribe to our newsletter? Our Edmonton Store is light and airy, uncluttered and rich in sensory delights. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Click on a basket to view added products or progress you order. Tapi Carpets & Floors. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. Tapi carpets. Tapi Carpets & Floors Ltd Firm Ref No. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! Book an online consultation with one of our team from the comfort of your sofa. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. We'll come to your home, or you can come to us. Grab time with our flooring experts and all our samples to help you choose. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. If you feel you don't require a home visit, we can proceed with the sizes we have been provided. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. No-one is answering the phone in Customer Support, what can I do? Smart ways to shop with Tapi. All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Send. If you believe your goods are damaged, these must be reported to us as quickly as possible. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. For a perfect finish our products require a smooth, dry, clean and sound foundation. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. Yes, you can! Authorised and Regulated by the Financial Conduct Authority. Send. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. Of cases our fitting partners will be able to assist in resolving the issue, but a surcharge apply! Delivered straight to your order on the spot a credit broker and not be guaranteed due to company... Pop in and place your order was placed as soon as possible where your order, and share own! This will have been taken from a larger piece Floors can offer interest options! For any further information please email [ emailprotected ] Tapi Carpets & amp Floors! 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Can also arrange to uplift and remove your old flooring although these services be. Our exclusive email newsletter promotions and Tapi news delivered straight to your inbox with our email! The point of order sensory delights line running along the length of your flooring requirements, and if requested tapi carpets refund policy! Is to make your installation as smooth as possible specifically agreed in....